Privacy Policy
Last Updated: March 15, 2025
At NodeAdv, we build mobile apps that make a difference. But here's what matters just as much — we handle your personal information with the same care we put into our code. This privacy policy explains exactly how we collect, use, and protect your data when you work with us or visit our website.
We know privacy policies can feel overwhelming. So we've written this one in plain language, organized it clearly, and made sure every section actually helps you understand what happens with your information.
Information We Collect
When you reach out to us about app development or visit our website, we collect different types of information. Here's exactly what we gather and why:
Contact Information
Your name, email address, phone number, and company details when you contact us. We need this to respond to your inquiries and discuss your project requirements.
Project Details
Information about your app ideas, business requirements, target audience, and technical specifications. This helps us create apps that actually solve your problems.
Website Analytics
Basic information about how you use our website — pages visited, time spent, and general location. This helps us improve our site and understand what information is most helpful.
Communication Records
Emails, messages, and meeting notes from our conversations. We keep these to ensure we're building exactly what you need and to reference project decisions.
How We Use Your Information
We use your information for specific, practical purposes. No hidden agendas or complex data schemes — just what we need to serve you well:
- Project Development: Creating apps that meet your exact specifications and business goals
- Communication: Keeping you updated on project progress, discussing changes, and providing support
- Service Improvement: Understanding what works well and what we can do better for future clients
- Legal Compliance: Meeting Vietnamese data protection requirements and industry standards
- Business Operations: Managing contracts, invoicing, and maintaining professional relationships
Your Rights and Control
You have clear, actionable rights regarding your personal data:
- Access: Request a copy of all personal information we have about you
- Correction: Ask us to update or fix any incorrect information
- Deletion: Request removal of your data (with some legal exceptions for completed projects)
- Portability: Get your data in a format you can use elsewhere
- Restriction: Limit how we process your information
- Objection: Opt out of certain types of data processing
To exercise any of these rights, just email us at info@nodeadv.com. We'll respond within 30 days and won't charge you for reasonable requests.
Data Security
We protect your information using multiple layers of security. Here's what we do to keep your data safe:
Technical Protection
Encrypted data transmission, secure servers, regular security updates, and protected database storage.
Access Control
Only team members who need your information for your project can access it. Everyone signs confidentiality agreements.
Regular Monitoring
We monitor our systems for suspicious activity and conduct regular security reviews to identify potential vulnerabilities.
Data Sharing
We don't sell your personal information to anyone. Period. We only share your data in these specific situations:
With Your Permission
When you explicitly ask us to share information with third parties — like when you want us to coordinate with your existing development team or integrate with your current systems.
Service Providers
We work with trusted partners who help us deliver services — hosting providers, payment processors, and communication tools. These partners can only use your data for the specific services they provide to us, and they're bound by strict confidentiality agreements.
Legal Requirements
If Vietnamese law requires us to disclose information or if we need to protect our legal rights, we may share relevant data. We'll notify you unless legally prohibited from doing so.
Data Retention
We keep your information only as long as necessary. Here's our general approach:
Active Projects
All project-related data retained for development and support
Post-Completion
Project files kept for 3 years for warranty and support purposes
Long-term
Basic business records maintained per Vietnamese legal requirements
You can request earlier deletion of your data, though we may need to keep some information for legal or contractual obligations. We'll explain any limitations when you make a deletion request.
International Data Transfers
Your information is primarily stored and processed in Vietnam. Sometimes we need to transfer data internationally — for example, if you're working with team members in other countries or using cloud services with global infrastructure.
When we do transfer data internationally, we ensure adequate protection through:
- Choosing service providers with strong privacy protections
- Using contractual safeguards that require proper data handling
- Implementing technical measures like encryption during transfer
- Regular reviews of our international partners' security practices
Children's Privacy
NodeAdv doesn't knowingly collect information from children under 16. Our services are designed for businesses and adult clients. If we discover we've accidentally collected a child's information, we'll delete it immediately.
Changes to This Policy
We update this privacy policy when our practices change or when Vietnamese privacy laws evolve. When we make significant changes, we'll email you at the address you provided and post the updated policy on our website with a new "Last Updated" date.
You'll have 30 days to review changes before they take effect. If you don't agree with the updates, you can request deletion of your data or discuss alternatives with us.
Cookies and Website Tracking
Our website uses essential cookies to function properly — things like remembering your language preference and keeping contact forms working. We also use analytics cookies to understand which pages are most helpful to visitors.
You can control cookie settings through your browser. Disabling essential cookies might affect website functionality, but you can still contact us directly by phone or email.
Privacy Questions and Requests
Have questions about this policy? Want to exercise your data rights? Need to report a privacy concern? We're here to help.
Contact our Privacy Team:
Email: info@nodeadv.com
Phone: +84847627689
Address: 10 Mậu Thân, Phường 9, Thành phố Cà Mau, Cà Mau, Vietnam
We respond to privacy inquiries within 5 business days. For urgent security concerns, call us directly.
If you're not satisfied with our response to a privacy complaint, you can contact Vietnamese data protection authorities or seek legal advice about your options.
This privacy policy is governed by Vietnamese law and applies to all interactions with NodeAdv, whether through our website, email, phone, or in-person meetings.